Outage in ClickSend

ShortURL Flagged by Microsoft

Resolved Minor
November 26, 2025 - Started 18 days ago - Lasted about 17 hours
Official incident page

Incident Report

We are aware of an issue with our short URLs being flagged by Microsoft as suspicious, we are actively working with Microsoft to get this resolved. This impacts some customers who are using Microsoft Edge browser and/or Microsoft Defender. This is a temporary issue.
Components affected
ClickSend SMS ClickSend MMS

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 11/27/2025 12:29AM

This incident has been resolved.
Microsoft has removed the flag, we have also changed our ShortURL from smsu.io to smsg.us

IDENTIFIED 18 days ago - at 11/26/2025 01:13PM

We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

IDENTIFIED 18 days ago - at 11/26/2025 01:10PM

The issue has been partially resolved. New SMS messages and campaigns using short URLs are no longer affected. We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

IDENTIFIED 18 days ago - at 11/26/2025 07:52AM

We are aware of an issue with our short URLs being flagged by Microsoft as suspicious, we are actively working with Microsoft to get this resolved. This impacts some customers who are using Microsoft Edge browser and/or Microsoft Defender.
This is a temporary issue.

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