Outage in Close
Database Failures
Resolved MajorIncident Report
Summary AI Generated
Close experienced a major incident lasting approximately 1.1 hours due to failures in their production database, impacting the Application UI and API. Engineers identified the root cause and remediated the database issue, with users seeing restored functionality shortly after. The incident was fully resolved following a monitoring period to confirm stable system performance.
We are currently investigating an elevated number of database failures.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 08/11/2026 09:26AM
This incident has been resolved.
MONITORING
12 days ago - at 08/11/2026 09:04AM
We have remediated the issue with our production database. Users should be able to use the Close app normally. Close Engineering is monitoring system performance to confirm resolution.
IDENTIFIED
12 days ago - at 08/11/2026 08:54AM
We have identified an issue impacting our production database. Close Engineering is taking action to restore functionality. Users should notice improved performance over the next several minutes.
INVESTIGATING
13 days ago - at 08/11/2026 08:26AM
We are currently investigating an elevated number of database failures.
Latest Close outages
Database Failures - 12 days ago
Background Task Processing Delays - about 2 months ago
Change indexing delayed - 3 months ago
Partial outage - connection issues and application errors - 3 months ago
Search Functionality Delayed - 4 months ago
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