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Outage in Cloud Humans

Instabilidade na atribuição de tickets no Cloud Chat

Resolved Minor
January 13, 2026 - Started 4 months ago - Lasted 31 minutes
Official incident page

Incident Report

🇧🇷 Identificamos uma instabilidade na atribuição de tickets no Cloud Chat. O cenário já foi reproduzido pelo nosso time técnico, e estamos investigando a causa do ocorrido. Seguiremos atualizando este canal conforme avançarmos na análise. 🇺🇸 We identified an instability in ticket assignment in Cloud Chat. The scenario has already been reproduced by our technical team, and we are currently investigating the root cause. We will keep this channel updated as the analysis progresses. 🇪🇸 Identificamos una inestabilidad en la asignación de tickets en Cloud Chat. El escenario ya fue reproducido por nuestro equipo técnico y estamos investigando la causa del incidente. Seguiremos actualizando este canal a medida que avancemos con el análisis.

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RESOLVED 4 months ago - at 01/13/2026 07:30PM

🇧🇷 A correção foi realizada, e o Cloud Chat encontra-se normalizado.
Concluímos que a instabilidade na atribuição era apenas visual, sem impacto na atribuição real dos tickets, que permaneceram com o agente originalmente definido.
Seguimos monitorando o ambiente para garantir a estabilidade da plataforma.

🇺🇸 The fix has been implemented, and Cloud Chat is now operating normally.
We concluded that the ticket assignment issue was visual only, with no impact on the actual ticket assignment. Tickets remained assigned to the originally designated agent.
We continue to monitor the environment to ensure platform stability.

🇪🇸 La corrección fue implementada y Cloud Chat se encuentra normalizado.
Concluimos que la inestabilidad en la asignación era únicamente visual, sin impacto en la asignación real de los tickets, que permanecieron con el agente originalmente definido.
Seguimos monitoreando el entorno para garantizar la estabilidad de la plataforma.

IDENTIFIED 4 months ago - at 01/13/2026 07:00PM

🇧🇷
Identificamos uma instabilidade na atribuição de tickets no Cloud Chat.
O cenário já foi reproduzido pelo nosso time técnico, e estamos investigando a causa do ocorrido.
Seguiremos atualizando este canal conforme avançarmos na análise.

🇺🇸
We identified an instability in ticket assignment in Cloud Chat.
The scenario has already been reproduced by our technical team, and we are currently investigating the root cause.
We will keep this channel updated as the analysis progresses.

🇪🇸
Identificamos una inestabilidad en la asignación de tickets en Cloud Chat.
El escenario ya fue reproducido por nuestro equipo técnico y estamos investigando la causa del incidente.
Seguiremos actualizando este canal a medida que avancemos con el análisis.

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