Outage in Cloudera

Cloudera Data Engineering (CDE) - New Installs & In-place upgrade fails

Resolved Minor
September 18, 2024 - Started 4 months ago - Lasted 12 days
Official incident page

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Outage Details

Our teams have identified an issue that impacts new installs and upgrades of the Cloudera Data Engineering (CDE) DataService on AWS. We are working a fix and we expect to know the ETA for the fix by the end of this week. We advise against planning any CDE environment upgrades till a fix is made available. Alternatively, you may seek assistance from our support team, who can provide guidance on implementing a manual workaround for the issue. Customer Experience: AWS Customers may observe issues while installing or upgrading Cloudera Data Engineering (CDE) DataServices. Further updates will be shared as we make progress on releasing the fix.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/30/2024 08:09PM

Current Status:

We have successfully deployed a fix for the issue and confirmed that it has been resolved.

Customers may now resume any pending upgrade activities on their Cloudera Data Engineering (CDE) services.

We sincerely apologize for any inconvenience caused by this service disruption and are committed to providing a reliable and robust platform. We truly appreciate your understanding.

If you are still experiencing issues or have any questions, please raise a support case with us.

IDENTIFIED 4 months ago - at 09/20/2024 03:03PM

During the course of the investigation, we have been notified that customers deploying new Cloudera Data Engineering (CDE) services on Azure are also experiencing issues. This issue only affects new installations and upgrades of the CDE services; other operations are not impacted.

We recommend that customers refrain from performing any upgrades until the fix is released, which is targeted for the end of this month. In the meantime, our support team is available to provide guidance on implementing a manual workaround for the issue.

We regret any inconvenience caused by this situation and are working to have this resolved soon.

IDENTIFIED 4 months ago - at 09/18/2024 10:03PM

Our teams have identified an issue that impacts new installs and upgrades of the Cloudera Data Engineering (CDE) DataService on AWS.

We are working a fix and we expect to know the ETA for the fix by the end of this week. We advise against planning any CDE environment upgrades till a fix is made available.

Alternatively, you may seek assistance from our support team, who can provide guidance on implementing a manual workaround for the issue.

Customer Experience:
AWS Customers may observe issues while installing or upgrading Cloudera Data Engineering (CDE) DataServices. Further updates will be shared as we make progress on releasing the fix.

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