Outage in Cloudli

Inbound DTMF issue with some operators | Problème DTMF entrant avec certains opérateurs

Resolved Minor
July 25, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating a DTMF issue with some inbound calls from Telus Mobile phones. Impact: Callers are unable to select proper options when calls are answered by an Automated Attendants (AAt). *** Nous enquêtons sur un problème DTMF avec certains appels entrant provenant de téléphones mobiles Telus. Impact : Cela empêche certains appelants de sélectionner les options appropriées lorsque les appels sont répondus par un standard automatisé (AAt).
Components affected
Cloudli Inbound Calling Cloudli Routing Services
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/25/2024 09:37PM

This incident has been resolved.
***
Cet incident a été résolu.

INVESTIGATING 5 months ago - at 07/25/2024 05:47PM

We are investigating a DTMF issue with some inbound calls from Telus Mobile phones.

Impact: Callers are unable to select proper options when calls are answered by an Automated Attendants (AAt).

***

Nous enquêtons sur un problème DTMF avec certains appels entrant provenant de téléphones mobiles Telus.

Impact : Cela empêche certains appelants de sélectionner les options appropriées lorsque les appels sont répondus par un standard automatisé (AAt).

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