Outage in CloudTalk

Outbound calling issue affecting HubSpot CTI (embedded dialer)

Resolved Minor

August 11, 2025 - Started 8 months ago - Lasted about 20 hours

Incident Report

The team is currently investigating an issue where HubSpot CTI (embedded dialer) initiates an outbound call from every browser tab. The CloudTalk team has contacted the partner to understand what has changed in their calling SDK. We recommend customers use CloudTalk Desktop or Web phone apps for calling until the issue is resolved.

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Latest Updates ( sorted recent to last )

MONITORING 8 months ago - at 08/11/2025 01:45PM

The team has released an interim solution pending updates or replies from the partner.

Solution
Outbound calling is possible HubSpot CTI (embedded dialer) using the "Open calling window" option, which will open the embedded dialer in a separate window. The calling window must remain open to make and receive calls using the HubSpot's embedded calling.

INVESTIGATING 8 months ago - at 08/11/2025 12:03PM

The team is currently investigating an issue where HubSpot CTI (embedded dialer) initiates an outbound call from every browser tab. The CloudTalk team has contacted the partner to understand what has changed in their calling SDK.

We recommend customers use CloudTalk Desktop or Web phone apps for calling until the issue is resolved.

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