Outage in Cloudways

Stripe Account Connection Issue

Resolved Minor
January 08, 2025 - Started 2 months ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating an issue where agencies are not being registered in our database after connecting a Stripe account. This is due to a problem with session creation during the process. Our team is working on a resolution, and we will provide updates as soon as more information is available. Please avoid connecting your Stripe account until this issue is resolved. Thank you for your patience.
Components affected
Cloudways Cloud Platform Service
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/10/2025 04:50PM

This incident has been resolved.

INVESTIGATING 2 months ago - at 01/08/2025 03:25PM

We are currently investigating an issue where agencies are not being registered in our database after connecting a Stripe account. This is due to a problem with session creation during the process. Our team is working on a resolution, and we will provide updates as soon as more information is available.

Please avoid connecting your Stripe account until this issue is resolved. Thank you for your patience.

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