Outage in Cloudways

Issue with Adding Domains and Managing DNS Records in DNS Made Easy

Resolved Major
January 21, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently encountering an issue with adding domains and the records in DNS Made Easy. As a result, customers may face difficulties managing their DNS configurations or adding new records. Please rest assured that existing DNS records are resolving correctly, and there is no impact on your website's availability or functionality. All websites remain fully operational and accessible as expected. Our team is actively investigating the issue and will provide updates as soon as more information is available.
Components affected
Cloudways Cloud Platform Console
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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/21/2025 02:38PM

This incident has been resolved.

INVESTIGATING 9 months ago - at 01/21/2025 12:43PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 01/21/2025 12:41PM

We are currently encountering an issue with adding domains and the records in DNS Made Easy. As a result, customers may face difficulties managing their DNS configurations or adding new records.
Please rest assured that existing DNS records are resolving correctly, and there is no impact on your website's availability or functionality. All websites remain fully operational and accessible as expected.
Our team is actively investigating the issue and will provide updates as soon as more information is available.

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