Outage in Cloudways

Unable to Create Mailbox in Rackspace

Resolved Minor
January 23, 2025 - Started about 2 months ago - Lasted 7 days
Official incident page

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Outage Details

We are currently facing a technical issue that is preventing users from creating new mailboxes in Rackspace's email service. Our team is coordinating with the Rackspace team on this matter. We sincerely apologize for the inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/30/2025 09:26AM

This incident has been resolved.

MONITORING about 2 months ago - at 01/24/2025 08:06AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 01/23/2025 03:07PM

We are currently facing a technical issue that is preventing users from creating new mailboxes in Rackspace's email service.

Our team is coordinating with the Rackspace team on this matter. We sincerely apologize for the inconvenience caused.

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