Outage in Cloudways

SSL Renewal & Installation Issues – Let's Encrypt

Resolved Minor
February 17, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have received multiple reports of SSL installation failures, including issues with SSL renewal and new SSL installations using Let's Encrypt on our platform. Our team is actively investigating the root cause and working diligently toward a resolution. We will provide updates as soon as more information becomes available.
Components affected
Cloudways Cloud Platform Service
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/17/2025 10:08PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 02/17/2025 09:09PM

We have received multiple reports of SSL installation failures, including issues with SSL renewal and new SSL installations using Let's Encrypt on our platform. Our team is actively investigating the root cause and working diligently toward a resolution. We will provide updates as soon as more information becomes available.

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