Outage in Cloudways

Slack Support Disruption

Resolved Minor
February 26, 2025 - Started 8 months ago - Lasted 1 day
Official incident page

Incident Report

We are aware that users are experiencing issues connecting to Slack, sending messages, and loading message and thread content. Our team is actively monitoring the situation, and we apologize for any disruption this may have caused. For real-time updates, please check https://slack-status.com. Thank you for your patience.
Components affected
Cloudways Support
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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/27/2025 07:42PM

This incident has been resolved.

MONITORING 8 months ago - at 02/27/2025 03:38AM

Slack services are now operational. We will provide further updates and confirm once their team has fully completed the re-processing.

IDENTIFIED 8 months ago - at 02/26/2025 06:35PM

Our team is actively working with the Slack team to resolve this issue as soon as possible. In the meantime, our other support channels, including Live Chat and the ticketing system, remain fully functional. Please feel free to reach out through these mediums. We sincerely apologize for any inconvenience caused.

IDENTIFIED 8 months ago - at 02/26/2025 04:34PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 months ago - at 02/26/2025 04:28PM

We are aware that users are experiencing issues connecting to Slack, sending messages, and loading message and thread content.

Our team is actively monitoring the situation, and we apologize for any disruption this may have caused.

For real-time updates, please check https://slack-status.com.

Thank you for your patience.

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