Outage in Cloudways
Degraded Service Affecting Elastic Email Add-on
Resolved MinorIncident Report
Summary AI Generated
Cloudways experienced a 17.6-hour degraded service incident affecting the Elastic Email add-on, which disrupted email delivery for impacted accounts due to an upstream issue with Elastic Email. Engineers investigated and restored delivery systems, followed by a monitoring period to confirm full stability. The incident was fully resolved on September 2, 2026.
We are aware of an ongoing upstream issue with Elastic Email that is temporarily impacting email delivery for affected Cloudways accounts.
Upstream engineers are actively investigating, and our team is closely following their progress. Further updates will be posted here shortly. Thank you for your patience while this is being resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 09/02/2026 01:20AM
This incident has been resolved.
MONITORING
10 days ago - at 09/01/2026 07:47AM
Service has been restored for the Elastic Email add-on, and delivery systems are returning to normal operations. We are actively monitoring performance to guarantee full stability. Thank you for your patience while we verify complete restoration.
INVESTIGATING
10 days ago - at 09/01/2026 07:42AM
We are aware of an ongoing upstream issue with Elastic Email that is temporarily impacting email delivery for affected Cloudways accounts.
Upstream engineers are actively investigating, and our team is closely following their progress. Further updates will be posted here shortly. Thank you for your patience while this is being resolved.
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