Outage in Clumio

US1 (portal.clumio.com) - AWS S3: Delay observed in adding/modifying Clumio S3 Protection Group

Resolved Minor
April 17, 2024 - Started 8 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We are currently investigating the issue. This issue is isolated to adding/modifying Clumio Protection Groups. Other components of the Clumio US1 Portal (portal.clumio.com) remain unaffected. Users might encounter following error message while adding/modifying S3 protection group. "Could not add buckets to Protection Group. Failed to add these buckets : ..."
Components affected
Clumio AWS S3
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/18/2024 08:32AM

This incident has been resolved.

IDENTIFIED 8 months ago - at 04/17/2024 08:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 04/17/2024 05:52PM

We are currently investigating the issue. This issue is isolated to adding/modifying Clumio Protection Groups. Other components of the Clumio US1 Portal (portal.clumio.com) remain unaffected.

Users might encounter following error message while adding/modifying S3 protection group.

"Could not add buckets to Protection Group. Failed to add these buckets : ..."

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