Outage in CM.com

Identity & Sign (Including OTP)

Resolved Major
May 27, 2022 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 05/27/2022 08:57AM

All DISP services are available again. Our team is carefully monitoring at this moment. All Sign contracts sent to the API during the disruption have not been processed, and you will need to send them again. Our apologies for the inconvenience.

IDENTIFIED over 2 years ago - at 05/27/2022 08:40AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 05/27/2022 08:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 05/27/2022 07:51AM

There are currently issues with the database underlaying the Digital Identity platform. Therefore our Sign, iDIN and IBAN verification services are not available. We have scaled up an emergency team to restore the service, and will keep you updated.

INVESTIGATING over 2 years ago - at 05/27/2022 07:08AM

We are currently investigating this issue.

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