Outage in CM.com

Issues with Voice Number configuration and Voice Campaigns

Resolved Minor
July 28, 2022 - Started about 3 years ago - Lasted about 4 hours
Official incident page

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Outage Details

It is currently not possible to configure or change number configuration, or possible to create new voice campaigns. Any existing configurations or already scheduled campaigns are not impacted. This seems to be the result of the maintenance we've completed this morning and the team is working on fix as we speak.
Components affected
CM.com Voice Campaigns CM.com Voice Analytics app
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 07/28/2022 10:20AM

A fix has been implemented for Voice Number configuration, Voice Campaigns and inbound traffic processed through inbound Apps. We are monitoring results.

IDENTIFIED about 3 years ago - at 07/28/2022 10:12AM

Due to ongoing work on resolving this issue we have identified new issues with calls routed through our inbound Apps. Inbound traffic towards Distribution Groups remains unaffected.

IDENTIFIED about 3 years ago - at 07/28/2022 09:05AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 07/28/2022 08:54AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 07/28/2022 07:35AM

The team is still working hard on getting all numbers and voice campaigns functionality available again.

IDENTIFIED about 3 years ago - at 07/28/2022 06:43AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 07/28/2022 05:55AM

It is currently not possible to configure or change number configuration, or possible to create new voice campaigns. Any existing configurations or already scheduled campaigns are not impacted. This seems to be the result of the maintenance we've completed this morning and the team is working on fix as we speak.

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