Issues with processing payments in Docdata Payments

The issue has been resolved and we will conduct a thorough investigation to determine the root cause and implement measures to prevent similar occurrences in the future

We confirm that ticket shops are available on all platforms.

We confirm that we are processing transactions through the Docdata PSP again. We are monitoring the situation closely.

The Payments dashboard (Payments Portal) on the CM.com Platform is available again. While the auxillairy functions are becoming available the team is still working to enable transaction processing with the Docdata PSP.

We continue to work on a solution.

The DNS system is recovering and we can report that Electronic Cash Register is able to process PIN transactions again.

We continue to work on a solution.

We continue to work on a solution, the team is making progress on a solution. Currently it is not possible to start a transaction, any past transactions as well as the historical data is not impacted.

We continue to work on a solution.

The Domain Name Server (DNS) within the Payments domain, that translates domain names into IP Addresses, is not functioning. Therefore systems are not able to communicate with each other. Teams are working on several resolution paths and we will keep you updated on their progress.

Customers using the Electronic Cash Register report issues with PIN payments. Engineers have related this issue also to the incident with the Docdata PSP.

Also prepaid CM.com customers that are topping up their Wallet to send Text messages or do Voice calls are experiencing issues. They cannot add funds at this moment.

Specific ticketing shops on our Global Ticket, General Admission and Seated Ticketing platform are also experiencing issues with processing payments in their ticket shops. This is related to the disruption of the Docdata PSP.

Customers are also not able to access the Payments dashboard (Payments Portal) on the CM.com Platform. (https://www.cm.com/en-gb/app/paymentsportal/******/dashboard/) This is related to the ongoing issue.

We are continuing to work on a fix for this issue.

We are still experiencing issues with the Docdata payments processing. Customers are not able to start a transaction. There is a full scale emergency team working on the incident.

The team is continuing to work on a solution, we do not have a resolution timeline. We will update every 15 minutes.

We continue to work on a solution

We have identified the issue and our engineers are working on a solution.

We are investigating an issues with our Docdata Payments PSP, customers experience issue with creating new payments.