Outage in CM.com

CM.com platform dashboards not loading.

Resolved Major
July 27, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing a platform outage which is currently being investigated.
Components affected
CM.com Wallet CM.com Voice API Breda (NL) CM.com General Admission Ticketshop API CM.com CM Sign CM.com Seated Ticketing Dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/27/2023 12:01PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/27/2023 08:33AM

If you are still facing any difficulties accessing our platform, we kindly request you to visit our login page at https://login.cm.com to initiate a new session.

MONITORING over 1 year ago - at 07/27/2023 08:25AM

We have successfully implemented a fix, and all our services are now restored. Our team is actively monitoring the situation to ensure stability and reliability. Simultaneously, we continue to investigate the root cause of the issue to prevent any potential recurrences in the future.

IDENTIFIED over 1 year ago - at 07/27/2023 08:16AM

We have identified the issue and working on implementing a solution to resolve the problem

INVESTIGATING over 1 year ago - at 07/27/2023 08:13AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 07/27/2023 08:05AM

We are experiencing a critical issue with one of our databases that is affecting the login and functionality of our platform apps. Our team is actively investigating the root cause to resolve the problem.

INVESTIGATING over 1 year ago - at 07/27/2023 07:46AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 07/27/2023 07:40AM

We are experiencing a platform outage which is currently being investigated.

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