Outage in CM.com

MSC: Chat traffic congestion

Resolved Minor
August 15, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Our establishment in Rijen is having problems, which causes interference in the chat routing functionalities across our SAAS offerings. We are investigating what the exact cause is and how we can remediate as quickly as possible.
Components affected
CM.com Customer Contact CM.com Scripted Chatbot
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/15/2023 12:04PM

This incident has been resolved.

MONITORING about 2 years ago - at 08/15/2023 11:08AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 08/15/2023 10:42AM

Our monitoring has showed unfavourable outcomes, thus we are investigating deeper into this problem.

MONITORING about 2 years ago - at 08/15/2023 10:10AM

The issue has been identified and we we have implemented a fix. Chat queues are being processed which may cause delayed processing. We are closely monitoring our system.

INVESTIGATING about 2 years ago - at 08/15/2023 09:27AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 08/15/2023 09:23AM

Our establishment in Rijen is having problems, which causes interference in the chat routing functionalities across our SAAS offerings. We are investigating what the exact cause is and how we can remediate as quickly as possible.

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