Outage in CM.com
Degraded performance - Web Conversations, Agent Inbox, Scripted Chatbot
Resolved Minor
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Outage Details
Components affected
CM.com Scripted ChatbotLatest Updates ( sorted recent to last )
This incident has been resolved.
We are continuing to work on a fix for this issue. In order to mitigate disruptions to traffic flow, we are emptying certain queues.
The previous fix did not successfully address the issue, and delays may persist. Our team is actively developing a new solution to resolve this. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
We are currently experiencing degraded performance across Web Conversations, Agent Inbox, and Scripted Chatbot functions. Users may encounter delays during conversations. Our team is actively investigating the issue to restore normal functionality.
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