Outage in CM.com

Business Messaging Queue - Conversational Router

Resolved Minor
January 28, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We've identified an issue leading to messages from our Business Messaging API being queued towards our SaaS products. Our team is working to mitigate this issue. Next update in 30 mins at the latest, or as events warrant.
Components affected
CM.com Scripted Chatbot
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/28/2024 09:45AM

This incident has been resolved.

MONITORING 11 months ago - at 01/28/2024 08:59AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 01/28/2024 08:43AM

We've identified an issue leading to messages from our Business Messaging API being queued towards our SaaS products. Our team is working to mitigate this issue. Next update in 30 mins at the latest, or as events warrant.

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