Outage in CM.com
Sign - delayed delivery of signed documents
Resolved Minor
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Outage Details
Components affected
CM.com CM SignLatest Updates ( sorted recent to last )
The incident has been resolved. All queued documents have been processed and Sign is functioning without delays for all customers.
The supplier is still working on resolving the issue.
The supplier is still working on resolving the issue. They have identified a potential solution, which they are currently testing.
The issue has been identified by our supplier and is related to Seiko timestamps. They are working on resolving the issue. Only Sign customers using Seiko timestamps are affected, which is a small fraction. The signing of queued documents will automatically resume when the outage is resolved.
We are currently experiencing delays in the delivery of signed documents, due to our certificate supplier experiencing an outage. Sign is available, but completed dossiers are queued. The signing of queued documents will automatically resume when the outage is resolved.
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