Voice - Audio quality

This incident has been resolved.

We are implementing initial solutions to mitigate the audio quality issues and working on a permanent solution, which is being prepared for implementation.

We will conduct emergency maintenance today between 22:00 and 02:00 CET.

For outbound calls we recommend customers to use nl.voip.cm.com as calls routed via this address are not impacted.
For inbound calls we expect minimal downtime (5 to 10 seconds maximum) during this maintenance window.

We are implementing initial solutions to mitigate the audio quality issues and working on a permanent solution, which is being prepared for implementation.

We will conduct emergency maintenance today between 22:00 and 02:00 CET.

For outbound calls we recommend customers to use nl.voip.cm.com as calls routed via this address are not impacted.

Our engineering teams have identified the issue in one of our data centers that is causing partial traffic to experience packet loss. We are currently working on implementing changes to resolve this issue. Updates on our progress will be posted regularly.

We are continuing to work on a fix for this issue.

The issue is identified and we continue to work on a resolution.

We are continuing to investigate this issue.

We are currently investigating this issue.

The reported quality issues have been resolved. We continue to investigate the root cause.

We have received reports of interruptions in audio quality on both inbound and outbound calls.