Outage in CM.com

Frontend loading delays in the CDP frontend

Minor
January 20, 2025 - Started about 6 hours ago
Official incident page

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Outage Details

The CDP is currently experiencing some loading delays in the frontend. This may result in occasional 500 errors appearing when performing tasks such as opening customer profiles or creating queries. All background processes, including data collection and processing, are functioning normally. Our team is actively working to resolve the frontend performance issues.
Components affected
CM.com Customer Data Platform / CDP
Latest Updates ( sorted recent to last )
INVESTIGATING about 6 hours ago - at 01/20/2025 04:18PM

We are continuing to investigate this issue.

INVESTIGATING about 6 hours ago - at 01/20/2025 04:17PM

The CDP is currently experiencing some loading delays in the frontend. This may result in occasional 500 errors appearing when performing tasks such as opening customer profiles or creating queries.
All background processes, including data collection and processing, are functioning normally. Our team is actively working to resolve the frontend performance issues.

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