Outage in CM.com
Outbound traffic Conversational Router Partly hindered
Resolved Minor
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Outage Details
Components affected
CM.com Scripted ChatbotLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
Serialisation of the mentioned channel names (converting the channel names to text) within the Conversational Router is broken because of specific library updates that were done. We are working on fix for this regression.
It seems most likely the impacted channels are limited to Apple Business Chat, Telegram Messenger and Facebook Messenger.
Caused by a change put on production the 5th of February messages sent out over specific channels are not reaching their destination. What channels exactly are impacted is currently being investigated and the resolution of this impediment has our priority.
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