Outage in CM.com

Voice - Quality issues

Resolved Minor
April 14, 2025 - Started about 1 month ago - Lasted 2 days
Official incident page

Need to monitor CM.com outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including CM.com, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating quality issues on our voice trunks. This is affecting both inbound and outbound.
Components affected
CM.com Voice API Breda (NL) CM.com Inbound Gateway Breda (NL)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/16/2025 01:46PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/16/2025 11:17AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 04/16/2025 07:50AM

We have implemented a temporary fix that resolved the issue. In the meantime, we are working on a permanent fix to prevent the issue from recurring.

INVESTIGATING about 1 month ago - at 04/15/2025 01:47PM

Unfortunately the solution to the identified root cause has not yet been found and the implemented fix has not solved the entire issue. Together with our suppliers, we are looking at multiple solutions.

IDENTIFIED about 1 month ago - at 04/15/2025 09:19AM

We have identified the root cause of the issue and are implementing a fix. Multiple test calls made show no further issues.

INVESTIGATING about 1 month ago - at 04/15/2025 07:04AM

We are continuing analyzing the possible root cause of the issue. Regular updates will be shared during the day.

INVESTIGATING about 1 month ago - at 04/14/2025 02:44PM

We are isolating the problem and making necessary measures to contain the impact. We will continue to work on solving the issue.

INVESTIGATING about 1 month ago - at 04/14/2025 01:19PM

We are working together with our Voice Engineering en Infra team to pinpoint the exact cause of the issue. At this moment we are excluding possible systems in the call flow as multiple domains are involved.

INVESTIGATING about 1 month ago - at 04/14/2025 12:14PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/14/2025 11:13AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/14/2025 10:08AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/14/2025 09:11AM

We are currently investigating quality issues on our voice trunks. This is affecting both inbound and outbound.

Latest CM.com outages

MSC - Native Voice - Issues with inbound and outbound calls - about 21 hours ago
Network Incident - 7 days ago
Network Incident - 8 days ago
MMC - Addressbook degraded performance. - 8 days ago
Networking incident - 9 days ago

All Your Service Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook