Voice - Quality issues

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have implemented a temporary fix that resolved the issue. In the meantime, we are working on a permanent fix to prevent the issue from recurring.

Unfortunately the solution to the identified root cause has not yet been found and the implemented fix has not solved the entire issue. Together with our suppliers, we are looking at multiple solutions.

We have identified the root cause of the issue and are implementing a fix. Multiple test calls made show no further issues.

We are continuing analyzing the possible root cause of the issue. Regular updates will be shared during the day.

We are isolating the problem and making necessary measures to contain the impact. We will continue to work on solving the issue.

We are working together with our Voice Engineering en Infra team to pinpoint the exact cause of the issue. At this moment we are excluding possible systems in the call flow as multiple domains are involved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating quality issues on our voice trunks. This is affecting both inbound and outbound.