Outage in CM.com

Email Campaigns - Template updates result in empty buttons

Resolved Minor
April 17, 2025 - Started 9 days ago - Lasted about 22 hours
Official incident page

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Outage Details

For all email campaign templates created or amended since 08:00 CEST this morning the buttons will not show text when sending out a campaign. This issue is under investigation and we are in contact with our external partner.
Components affected
CM.com Email Campaigns
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 04/18/2025 08:42AM

This incident has been resolved.

IDENTIFIED 9 days ago - at 04/17/2025 12:45PM

We have resolved the rendering issue, and buttons now display as intended.

Please note that click tracking in Outlook is currently unavailable. Our team is actively working on a solution to restore full tracking functionality as soon as possible.

INVESTIGATING 9 days ago - at 04/17/2025 11:02AM

For all email campaign templates created or amended since 08:00 CEST this morning the buttons will not show text when sending out a campaign. This issue is under investigation and we are in contact with our external partner.

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