CM.com Outage History

CM.com experienced a queue buildup in their Agent Inbox system that caused delayed processing of all inbound and outbound tasks for 3.1 hours. The product team identified the root cause and implemented a fix, which restored normal processing for new traffic while clearing the backlog of delayed items. The incident was fully resolved after continued monitoring confirmed system stability.

CM.com experienced external network issues that caused degraded voice call quality, specifically affecting the Inbound Gateway Breda (NL). The incident lasted 1.7 hours and was resolved after implementing a fix in collaboration with their external partner.

The Test Center feature in CM.com's Conversational AI cloud CMS experienced a complete outage, preventing users from accessing testing functionality. The product team investigated and resolved the issue within 36 minutes. Normal Test Center operations were restored without any reported lasting impact.

CM.com's Conversational AI cloud CMS experienced a publishing issue that prevented users from publishing AI Cloud content. The incident affected the publishing functionality within the AI Cloud platform for 15 minutes. The issue was identified and a fix was successfully implemented and verified to restore normal publishing operations.

CM.com experienced a service interruption affecting the Telefonica O2 Germany mobile network operator that lasted 36.7 hours. The incident impacted mobile services in Germany and was classified as minor severity. The issue was resolved after investigation and monitoring.

Free Mobile in France experienced a platform issue that disrupted MT/MO SMS traffic and status reports for 50 minutes, causing messages to be queued. CM.com investigated the incident, implemented a fix, and monitored the results before confirming full resolution.

CM.com experienced a login issue that prevented some users from signing into their accounts and receiving emails from the platform. The incident lasted 1.8 hours before being resolved. The issue was identified and fixed through implementation of a solution, followed by monitoring to ensure stability.