CM.com Outage History

CM.com's Agent Inbox experienced delays in task handovers and processing for 2.3 hours. The issue caused a backlog of tasks that were processed with delays, though new traffic resumed normal processing partway through the incident. The service was fully restored with all delayed tasks processed and normal traffic flow resumed.

Orange France (20801) experienced a platform issue that disrupted MT/MO SMS traffic and Status Reports for users in France. The incident affected CM.com's mobile network operator services in the French market for 1.8 hours. The operator investigated and implemented a fix, with the service fully restored after monitoring confirmed the resolution.

CM.com's IPP Gateway experienced intermittent transaction issues that affected a small number of merchant transactions for 22.7 hours. The team implemented a fix and monitored the results before fully resolving the incident. The issue was classified as minor severity throughout the duration.

CM.com's IPP Gateway experienced intermittent transaction issues that affected a small number of merchant transactions for 50 minutes. The company investigated and actively worked on resolving the problem. The incident was fully resolved after approximately 50 minutes of service disruption.

CM.com's Native Voice service experienced degraded performance for 1.5 hours, causing both inbound and outbound calls to disconnect when transferred to Agent Inbox. The issue was resolved after the team restored normal calling functionality and completed their investigation.

CM.com's HALO service experienced tool call failures affecting LLM interactions and Agentic Steps for 4.1 hours. The company identified the root cause and implemented a fix. The incident was resolved after a monitoring period to ensure the solution was effective.

CM.com's In Person Payments (IPP) gateway experienced unexpected issues during scheduled maintenance, causing a major service disruption. The payment gateway was affected for 1.4 hours, preventing payment processing through the service. The issue was resolved after implementing a fix and monitoring the results.

CM.com's Scripted Chatbot service experienced degraded performance for 1.9 hours. The issue was identified and a fix was implemented, with services returning to normal operation. The incident has been resolved and root cause analysis is ongoing.

Orange Belgium experienced a platform issue that disrupted MT SMS traffic for 34 hours. CM.com's Belgium mobile network operator services were affected during this period. The issue was resolved after the operator implemented a fix and monitored the results.

CM.com experienced a major service incident where Omnipay payment transactions could not be processed due to connection issues with the Omnipay service. The incident lasted 37 minutes, during which all payment processing through the Omnipay integration was unavailable. The connection issue was resolved and normal transaction processing was restored.