CM.com Outage History

CM.com's Agent Inbox service experienced delays in handovers and task processing for 9.6 hours. The issue affected the normal workflow and responsiveness of the agent inbox functionality. A fix was implemented and monitored before the incident was fully resolved.

CM.com experienced a service interruption in their Mobile Service Cloud that caused delayed handovers and processing of tasks. The incident lasted 2.3 hours and affected mobile service operations. The issue was resolved after implementing a fix and monitoring the results.

CM.com's Scripted Chatbot service experienced issues that affected chatbot script functionality for 1.6 hours. The company implemented a fix and monitored the system before confirming full resolution of the incident.

CM.com's Email gateway API experienced delivery issues for 1.8 hours, preventing emails from being sent through their service. The company implemented a fix and monitored the system before confirming full resolution. The incident was classified as minor impact.

Orange Belgium experienced a platform issue that disrupted SMS traffic (both mobile-terminated and mobile-originated) and status reports for 5.1 hours. The incident affected CM.com's mobile network operator services in Belgium. The operator investigated and resolved the issue.

CM.com experienced SMS delivery delays to the Orange mobile network operator in France (20801) for approximately 2 hours. The incident affected SMS services to French Orange customers and was classified as minor. The delivery delays were successfully resolved after investigation.

CM.com's Mobile Service Cloud experienced a 30.8-hour service interruption where customers reported having no audio or one-way audio during calls due to a faulty firewall configuration. A temporary workaround was provided by whitelisting specific IP ranges and UDP ports. The incident was fully resolved on April 2nd, 2026.

CM.com experienced a service interruption with Dutch operator Odido (20416) that affected mobile terminated/originated SMS traffic and status reports for users in the Netherlands. The platform issue lasted 2.7 hours before a fix was implemented and monitoring confirmed resolution. The incident impacted SMS messaging functionality through this specific mobile network operator.

CM.com experienced a major service interruption with the SE - Tele2 operator that affected MT/MO SMS traffic and Status Reports for 3.9 hours. The operator investigated and implemented a fix, which was then monitored before the incident was fully resolved.

CM.com experienced a service interruption affecting incoming messages from the Odido mobile network operator in the Netherlands for 10 hours. The issue impacted message delivery from Odido subscribers to CM.com's platform. The incident was resolved through collaboration with the operator.