Outage in Coconut Software
Issues with Intercom Ticketing System
Resolved MinorIncident Report
Our ticketing system, Intercom, is experiencing a period of latency following a cloud service provider outage earlier today. This is affecting our ability to recieve tickets, both via email and messenger, and our response times. We will post more updates as they become available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/09/2026 09:16PM
The latency affecting our ticketing system (Intercom) following a cloud service provider outage earlier today has now been resolved. Ticket delivery via email and messenger has returned to normal, and response times are no longer impacted. Thank you for your patience.
INVESTIGATING
about 1 month ago - at 01/09/2026 08:33PM
Our ticketing system, Intercom, is experiencing a period of latency following a cloud service provider outage earlier today. This is affecting our ability to recieve tickets, both via email and messenger, and our response times. We will post more updates as they become available.
Latest Coconut Software outages
Intermittent errors and latency - 4 months ago
Issues with Intercom Ticketing System - 4 months ago
Email Notification Delivery Delays - 6 months ago
Staff Tab Loading Issues - 7 months ago
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