Outage in Codat

Sage 50 and QBD Connector issue preventing data from being pulled

Resolved Minor
August 10, 2022 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are actively investigating an issue preventing customers from pulling data from Sage 50 and Quick Books Desktop in the production environment. Affected users will notice that some datasets are taking longer than usual to fetch data are set to Queued status. This incident will be updated as soon as we have identified the issue, and no later than 13:48Pm BST
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 08/10/2022 03:00PM

We have implemented a fix in Production.

Affected users should now notice that you can sync to Sage 50 and QBD without disruption.

Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact support@codat.io for further assistance.

IDENTIFIED over 2 years ago - at 08/10/2022 12:47PM

We have identified the cause of the incident and are currently implementing a fix to remediate the issue.

This incident will be updated as soon as we have successfully tested and rolled out a fix in Production and no later than 14:26PM BST

INVESTIGATING over 2 years ago - at 08/10/2022 12:10PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 08/10/2022 11:49AM

We are actively investigating an issue preventing customers from pulling data from Sage 50 and Quick Books Desktop in the production environment.

Affected users will notice that some datasets are taking longer than usual to fetch data are set to Queued status.

This incident will be updated as soon as we have identified the issue, and no later than 13:48Pm BST

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