Outage in Cognito

Increased errors on /identity_searches endpoint

Resolved Minor
May 21, 2024 - Started 11 months ago
Official incident page

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Outage Details

On May 21, 2024 beginning at 11:20 AM PDT until 2:12 PM, 80% of calls to Cognito's /identity_searches endpoint were erroneously returning an empty set of results in the "identity_records" field. The error was due to a code change that introduced a race condition, which caused the endpoint to return a response before the results were available. Once we identified the issue the code change was reversed and normal operation was restored within 10 minutes.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/29/2024 05:01PM

On May 21, 2024 beginning at 11:20 AM PDT until 2:12 PM, 80% of calls to Cognito's /identity_searches endpoint were erroneously returning an empty set of results in the "identity_records" field. The error was due to a code change that introduced a race condition, which caused the endpoint to return a response before the results were available. Once we identified the issue the code change was reversed and normal operation was restored within 10 minutes.

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