Outage in Cognito
Elevated error rate of ID documents in Flow
Resolved Minor
January 01, 2022 - Started over 4 years ago
Official incident page
Official incident page
Incident Report
ID document processing has an increased error rate. The issue has been found and a workaround is in progress. Any ID documents that cannot be processed are still stored in your account and can be overridden at any time, and users are able to complete all steps in their session. This does not affect Lightning, Liveness, or the Risk Engine.
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Latest Updates ( sorted recent to last )
RESOLVED
over 4 years ago - at 01/01/2022 11:54AM
Error rates have resolved after a fix was implemented. We apologize for the disruption. As a followup to this event, we will be adding additional redundancy to all affected systems.
IDENTIFIED
over 4 years ago - at 01/01/2022 09:20AM
A fix for the underlying issue is still in progress.
IDENTIFIED
over 4 years ago - at 01/01/2022 06:06AM
ID document processing has an increased error rate. The issue has been found and a workaround is in progress. Any ID documents that cannot be processed are still stored in your account and can be overridden at any time, and users are able to complete all steps in their session. This does not affect Lightning, Liveness, or the Risk Engine.
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