Outage in Commvault

Issue Identified: Azure File Agent Backup Jobs

Resolved Minor
August 12, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue impacting a subset of Azure File agent backup jobs. Specifically, this affects agents configured with multiple Azure subscriptions. Our engineering team has identified the root cause and is actively working on deploying a corrective fix. We will update as soon as the fix is in place and confirm when normal operations have resumed. We appreciate your patience and apologize for any inconvenience this may cause.
Components affected
Commvault North Central US Commvault West US Commvault East US2 Commvault Canada Central Commvault East US Commvault France Central

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/14/2025 04:44AM

This incident has been resolved.

MONITORING 4 months ago - at 08/13/2025 07:11AM

A fix has been implemented and the jobs are running fine. We are continuing to monitor them.

IDENTIFIED 4 months ago - at 08/13/2025 02:36AM

We are currently investigating an issue impacting a subset of Azure File agent backup jobs. Specifically, this affects agents configured with multiple Azure subscriptions.

Our engineering team has identified the root cause and is actively working on deploying a corrective fix. We will update as soon as the fix is in place and confirm when normal operations have resumed.

We appreciate your patience and apologize for any inconvenience this may cause.

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