Outage in Compass NZ

Call Centre 0800 number down

Resolved Major
April 08, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our 0800 number appears to have stopped working. Customers can still reach us at customersupport@compass.net.nz and we will answer your inquiries as soon as possible. Technicians have been alerted to the problem and we expect to have an update at 11:30 AM.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/09/2025 02:20AM

This has now been resolved.

MONITORING 9 months ago - at 04/09/2025 12:25AM

This has now been resolved, We will continue to monitor this issue.

INVESTIGATING 9 months ago - at 04/08/2025 11:31PM

We are continuing to investigate this issue.

Next update will be at 12:30 PM.

INVESTIGATING 9 months ago - at 04/08/2025 10:57PM

Our 0800 number appears to have stopped working. Customers can still reach us at customersupport@compass.net.nz and we will answer your inquiries as soon as possible.
Technicians have been alerted to the problem and we expect to have an update at 11:30 AM.

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