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Outage in Confluence

User searches failing

Resolved Minor
February 07, 2024 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue with our user search service that is impacting Atlassian cloud service: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. We will provide more details within the next hour.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 02/07/2024 05:44PM

Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. The issue has been resolved and the service is operating normally.

MONITORING about 2 years ago - at 02/07/2024 05:05PM

We have mitigated the problem. We are now monitoring closely.

INVESTIGATING about 2 years ago - at 02/07/2024 04:40PM

We are investigating an issue with our user search service that is impacting Atlassian cloud service: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. We will provide more details within the next hour.

Latest Confluence outages

Static macro rendering is failing in Confluence Cloud - 20 days ago
Automation events delayed for some customers in the APAC region - 23 days ago
Degraded performance of Cloud Products when selecting users or teams - about 1 month ago
Disrupted availability of Confluence Cloud in several regions - about 1 month ago
Groups are not clickable from Groups Page in Atlassian Administration - about 1 month ago

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