Outage in ConnectWise

Intermittent memory-related issues with MySQL (Automate cloud)

Resolved Major
September 12, 2023 - Started about 2 years ago - Lasted 2 days

Incident Report

We are actively investigating instances of intermittent memory-related issues with MySQL currently impacting some ConnectWise Automate cloud servers. We will provide another update as we learn more.
Components affected
ConnectWise Automate

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Latest Updates ( sorted recent to last )
about 2 years ago - at 09/12/2023 04:30PM

We are actively investigating instances of intermittent memory-related issues with MySQL currently impacting some ConnectWise Automate cloud servers. We will provide another update as we learn more.

about 2 years ago - at 09/12/2023 06:43PM

Our team continues to investigate the root cause of instances of intermittent memory-related issues with MySQL currently impacting some ConnectWise Automate cloud servers. We'll share another update once we have more information.

about 2 years ago - at 09/12/2023 08:34PM

We have identified the cause of instances of intermittent memory-related issues with MySQL currently impacting some ConnectWise Automate cloud servers. Remediation steps related to this issue have been deployed; however, we will continue to monitor the progress as we work toward a resolution. We will share the next update tomorrow at 8:00am ET.

about 2 years ago - at 09/13/2023 12:02PM

We have not seen any new instances of memory-related issues with MySQL impacting ConnectWise Automate servers; however, we continue to monitor the remediation and will provide another update Thursday at 9am ET.

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