Outage in ConnectWise
Investigating - WisePay Payment Processing Issues
Resolved Minor
March 15, 2026 - Started 23 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
ConnectWise experienced payment processing issues in WisePay and WiseSync for partners using Xero integration, with some users also encountering in-app errors. The root cause was identified as an upstream authentication issue with Xero involving their CDN provider Akamai. The incident lasted 4.8 hours while teams worked with Xero and Akamai to resolve the integration problem.
We are currently investigating reports of issues processing autopayments in WisePay and WiseSync for partners using a Xero integration. Some partners may also experience in‑app errors related to this issue.
Our teams are actively working to identify the root cause and restore normal service. Further updates will be shared as more information becomes available.
Our teams are actively working to identify the root cause and restore normal service. Further updates will be shared as more information becomes available.
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Latest Updates ( sorted recent to last )
23 days ago - at 03/15/2026 10:27PM
We are currently investigating reports of issues processing autopayments in WisePay and WiseSync for partners using a Xero integration. Some partners may also experience in‑app errors related to this issue.
Our teams are actively working to identify the root cause and restore normal service. Further updates will be shared as more information becomes available.
23 days ago - at 03/16/2026 12:28AM
The root cause of the Xero account integration issue impacting our systems has been identified as an upstream issue affecting authentication with Xero, involving their CDN provider, Akamai.
We are actively working with both Xero and Akamai to resolve the issue and will continue to provide updates as remediation steps and timelines are confirmed.
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