Outage in ConnectWise
Investigating -Runtime error when Premise partner are logging into PSA
Resolved Minor
August 21, 2025 - Started about 1 month ago
- Lasted about 12 hours
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Outage Details
We are currently investigating reports of a runtime error occurring during login to PSA following the recent patch update implemented by our on-premise partners. We will follow up with more information soon.
Components affected
ConnectWise PSA™ (formerly Manage)Latest Updates ( sorted recent to last )
about 1 month ago - at 08/21/2025 04:40AM
We are currently investigating reports of a runtime error occurring during login to PSA following the recent patch update implemented by our on-premise partners. We will follow up with more information soon.
about 1 month ago - at 08/21/2025 10:09AM
The issue was caused by the patch 104234 - ConnectWise Report Writer Update - Scheduled Task Changes, which has now been deactivated. As the patch is no longer active, no new partners will be impacted.
Resolution for Affected Partners:
Partners who were impacted while the patch was active will be guided to delete the following DLL file to resolve the issue:
C:\websites\psa\v4_6_release\bin\Microsoft.Win32.TaskScheduler_202582014729.dll
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