Outage in ConnectWise
BrightGauge 2FA code delivery issue for UK numbers
Resolved Minor
September 19, 2025 - Started 3 days ago
- Lasted about 4 hours
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Outage Details
We are currently investigating an issue where SMS codes for 2FA logins are not being delivered to UK numbers
Components affected
ConnectWise BrightGauge, a solutionLatest Updates ( sorted recent to last )
3 days ago - at 09/19/2025 11:09AM
We are currently investigating an issue where SMS codes for 2FA logins are not being delivered to UK numbers
3 days ago - at 09/19/2025 12:30PM
We are currently investigating reports of 2FA not being received on UK numbers. We will follow up with more information soon.
3 days ago - at 09/19/2025 02:22PM
The problem was traced to the service handling 2FA delivery. Routing has been optimized, and the faulty carrier responsible has been removed.
3 days ago - at 09/19/2025 02:26PM
2FA delivery is working for UK numbers and we are actively monitoring the systems
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