Outage in ConnectWise
Investigating - Co-Managed Backup Axcient NOC services got disabled
Major
October 16, 2025 - Started about 14 hours ago
Incident Report
We are currently investigating reports of Co-Managed Backup NOC services has got disabled for some partners as part of migration efforts to Asio company to Axcient client mapping. We are actively working to rectify the issue. In the meantime, for any tickets raised for Axcient x360Recover failure events, we request you to join a chat session with the CW NOC team for the issue resolution. For more info, please refer: https://docs.connectwise.com/ConnectWise_RMM/Expert_Services/ConnectWise_Network_Operations_Center_-_NOC/Using_the_NOC_Chat_Support_Feature
We will follow up with more information soon. Thanks for your support and co-operation.
We will follow up with more information soon. Thanks for your support and co-operation.
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Latest Updates ( sorted recent to last )
about 14 hours ago - at 10/16/2025 07:38PM
We are currently investigating reports of Co-Managed Backup NOC services has got disabled for some partners as part of migration efforts to Asio company to Axcient client mapping. We are actively working to rectify the issue. In the meantime, for any tickets raised for Axcient x360Recover failure events, we request you to join a chat session with the CW NOC team for the issue resolution. For more info, please refer: https://docs.connectwise.com/ConnectWise_RMM/Expert_Services/ConnectWise_Network_Operations_Center_-_NOC/Using_the_NOC_Chat_Support_Feature
We will follow up with more information soon. Thanks for your support and co-operation.
about 4 hours ago - at 10/17/2025 05:34AM
The issue related to disabling of Co-Managed Backup NOC services has been identified and a resolution is in progress.
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