Outage in ConnectWise
Investigating - Co-Managed Backup - Acronis tickets not getting synced to Asio
Resolved Minor
December 19, 2025 - Started about 1 month ago
- Lasted 4 days
Incident Report
We are experiencing a possible issue with Co-Managed Backup NOC services that appears to be causing Acronis tickets not getting synced into Asio for certain partners. CW NOC team is following up with Acronis, and we will follow up with more information as soon as more updates are available.
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Latest Updates ( sorted recent to last )
about 1 month ago - at 12/19/2025 07:57PM
We are experiencing a possible issue with Co-Managed Backup NOC services that appears to be causing Acronis tickets not getting synced into Asio for certain partners. CW NOC team is following up with Acronis, and we will follow up with more information as soon as more updates are available.
about 1 month ago - at 12/20/2025 12:25PM
The root cause of Co-Managed Backup Acronis ticket sync issue has been identified, and a resolution is in progress.
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