Outage in ConnectWise
Investigating - ScreenConnect Servers Down in EU Region.
Resolved Minor
February 23, 2026 - Started 4 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
ScreenConnect servers in the EU region went down due to a data center provider issue, affecting ConnectWise Control services for partners in that region. The incident lasted 5.7 hours while ConnectWise worked with their vendor to resolve the problem. Service was gradually restored with some partners regaining access before full resolution was achieved.
We are investigating reports of ScreenConnect servers down in EU regions. Cloud Ops is investigating the issue.
Components affected
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Latest Updates ( sorted recent to last )
4 days ago - at 02/23/2026 02:45PM
We are investigating reports of ScreenConnect servers down in EU regions. Cloud Ops is investigating the issue.
4 days ago - at 02/23/2026 03:32PM
The reports of Servers down in EU Region has been identified as a data center provider issue and we're working with the vendor on a resolution. We will continue to update as we get more information.
4 days ago - at 02/23/2026 07:58PM
A fix has been implemented and we are monitoring servers as they start to come back online. Service has already been restored for some partners in the EU region. We'll continue to update until the issue is fully resolved.
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