Outage in ConnectWise
Support Case Submissions Currently Unavailable in Axcient Portal
Resolved Major
March 03, 2026 - Started about 3 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A backend performance issue prevented partners from submitting new support cases through the Axcient portal and caused delays in support response times for 3.1 hours. Phone support remained operational as an alternative during the outage. The incident has been resolved and normal portal functionality has been restored.
An unexpected performance issue is affecting the backend systems that process support case submissions, preventing partners from opening new product support cases through the Axcient portal. The issue is also causing delays in support response times. Phone support remains fully available and should be used for all inquiries related to new or existing Axcient product support cases until normal portal functionality is restored.
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Latest Updates ( sorted recent to last )
about 3 hours ago - at 03/03/2026 08:54AM
An unexpected performance issue is affecting the backend systems that process support case submissions, preventing partners from opening new product support cases through the Axcient portal. The issue is also causing delays in support response times. Phone support remains fully available and should be used for all inquiries related to new or existing Axcient product support cases until normal portal functionality is restored.
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