Outage in ConnectWise
Investigating - WisePay / WiseSync Connectivity Issues with Xero
Resolved Minor
October 05, 2026 - Started 7 days ago
- Lasted about 17 hours
Incident Report
Summary AI Generated
**ConnectWise** experienced connectivity failures between WisePay/WiseSync and their Xero integration, preventing affected partners from opening any Xero-connected companies in WiseSync. The root cause was identified as communication failures between WisePay and Xero, impacting all WisePay partners using the Xero integration. ConnectWise engaged Xero's support team to collaboratively resolve the issue, which remained open for approximately 17 hours.
We are currently investigating reports of connectivity issues between WiseSync and WisePay and our Xero integration. Some partners may experience issues opening any companies in WiseSync that are connected to Xero.
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Latest Updates ( sorted recent to last )
7 days ago - at 10/05/2026 12:27PM
We are currently investigating reports of connectivity issues between WiseSync and WisePay and our Xero integration. Some partners may experience issues opening any companies in WiseSync that are connected to Xero.
7 days ago - at 10/05/2026 02:37PM
We have identified that the WisePay/WiseSync issue is being caused by communication failures between WisePay and Xero. This affects all WisePay partners who use a Xero integration. We have engaged the Xero support team and are actively working with them to resolve the issue.
Latest ConnectWise outages
WisePay/WiseSync Issue with Xero - about 7 hours ago
Workflow Execution Delays - 3 days ago
Investigating - WisePay/WiseSync Issue with Xero - 3 days ago
Reports and Dashboards External Reports Not Sending - 6 days ago
Delay in Platform Ticketing to PSA - 7 days ago
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