Outage in ConnectWise
Investigating - WisePay/WiseSync Issue with Xero
Resolved Minor
October 09, 2026 - Started 3 days ago
- Lasted 3 days
Incident Report
Summary AI Generated
A communication failure between WisePay and Xero disrupted the WisePay/WiseSync integration, affecting all WisePay partners using Xero. ConnectWise engaged the Xero support team to resolve the issue, though after over 63 hours the incident remained open pending a fix from Xero's side.
We have identified that the WisePay/WiseSync issue is being caused by communication failures between WisePay and Xero. This affects all WisePay partners who use a Xero integration. We have engaged the Xero support team and are actively working with them to resolve the issue
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Latest Updates ( sorted recent to last )
3 days ago - at 10/09/2026 10:39AM
We have identified that the WisePay/WiseSync issue is being caused by communication failures between WisePay and Xero. This affects all WisePay partners who use a Xero integration. We have engaged the Xero support team and are actively working with them to resolve the issue
3 days ago - at 10/09/2026 12:12PM
We are currently awaiting an update from the Xero team. We will continue to monitor the situation closely and provide further updates as soon as Xero resolves the issue.
2 days ago - at 10/10/2026 11:59AM
We are still awaiting an update from the Xero team. No new information is available at this time. We remain actively engaged and will provide further updates as soon as we receive them.
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