Contentful Outage History

Contentful's Rich Text Editor experienced intermittent rendering failures for some users over a 3.4-hour period. The issue prevented affected users from properly accessing or using the Rich Text Editor functionality. The service team investigated and resolved the problem.

Contentful experienced increased error rates affecting the Content Management API and Web App, causing customers to encounter errors when using these services. The incident lasted 11 minutes before being resolved. The team investigated the issue, implemented a fix, and monitored the situation to ensure stability was restored.

Contentful experienced incomplete audit log delivery to customers between April 30 and May 4 due to an internal data permissions change. The logging pipeline recovered and normal delivery resumed, but some audit logs were missing during this period. All missing logs were subsequently recovered and delivered to customer storage.

Contentful experienced a major service incident where customers could not log in and were not receiving email communications including invitations and password resets. The issue affected the website component and prevented users from accessing their accounts through SSO login. The problem was identified and resolved after 3.2 hours, with email delivery restored and login functionality fully operational.

Contentful experienced a major incident where customers were unable to access their spaces and environments through the web application. The issue was identified as transient and resolved within 28 minutes, with the service team continuing to monitor the situation after resolution.

Contentful customers experienced issues with workflows functionality for 40 minutes, affecting the Content Management API. The engineering team identified the problem and worked to reduce error rates before fully resolving the issue.

Contentful experienced 500 errors across their GraphQL Content API, Content Management API, and Content Delivery API, affecting some customers for 21 minutes. The service team investigated the issue and monitored improvements before confirming full resolution. All affected APIs returned to normal operation.

Contentful experienced a major incident where customer spaces were not displaying in the web app, preventing users from accessing their content. The issue affected the web app components and lasted approximately 1 hour. The problem was resolved after monitoring confirmed that customer spaces became accessible again.

Contentful experienced an issue where certain components in their web application became inaccessible, affecting web app views but not impacting underlying data. The incident lasted 1 hour, during which Contentful identified the root cause and deployed a fix. All organizations had their functionality restored once the fix rollout was completed.

Contentful customers experienced errors when attempting to access organization settings in the Web App for 8 minutes. The issue prevented users from reaching the organization settings page, displaying error messages instead. Contentful quickly applied a fix and validated that customers could successfully access organization settings again.