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Outage in ControlUp

User Activity & App Trend VDI Reporting Degraded Performance

Resolved Minor
September 25, 2025 - Started 7 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating some degraded performance on VDI User Activity and App Trends Reporting for a subset of customers.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/25/2025 08:20PM

The VDI reporting process is functioning without further issue and performing within normal ranges.

MONITORING 7 months ago - at 09/25/2025 04:36PM

We have identified the issue, implemented a hotfix, and the two VDI reports are operational for affected users. We are monitoring the hotfix to verify stability.

INVESTIGATING 7 months ago - at 09/25/2025 02:43PM

We are investigating some degraded performance on VDI User Activity and App Trends Reporting for a subset of customers.

Latest ControlUp outages

DEX Access Issue - about 1 month ago
Tenant stability issue - about 2 months ago
Tenant Unavailable Error - 3 months ago

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