Outage in ControlUp
AI Assistant - Intermittent errors
Resolved MinorIncident Report
Summary AI Generated
ControlUp's AI Assistant experienced intermittent query errors for 3.4 hours due to issues with third-party Azure API services. Users encountered failed queries but could typically succeed by retrying their requests. The incident was resolved once the third-party services recovered and normal functionality was restored.
We are currently investigating an issue with third-party services (Azure API) that may result in some AI Assistant query errors. The query should succeed on a retry. We will provide updates as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/11/2026 11:05PM
This incident has been resolved.
MONITORING
9 days ago - at 05/11/2026 10:21PM
We have been informed that all third-party services have recovered and we are monitoring our systems to validate that everything is back to operational. One final update will be sent once confirmed.
INVESTIGATING
9 days ago - at 05/11/2026 07:44PM
We are currently investigating an issue with third-party services (Azure API) that may result in some AI Assistant query errors. The query should succeed on a retry. We will provide updates as we learn more.
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