ControlUp for VDI - Data streaming issues - US customers

Resolved. We have confirmed the deployed mitigation was successful. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.

Mitigation Deployed. We have deployed a fix and are now closely monitoring service stability and recovery. We'll confirm full resolution soon.

We have identified the issue and are collaborating with a 3rd party vendor on a resolution. It appears to be associated with a network load balancing error.

We are continuing to investigate this issue and can confirm that, at present, only customers based in the United States may be affected.

We will provide further updates as more information becomes available.

We are currently investigating an issue affecting the data stream for Monitors